Feature Degradation
Incident Report for Datorama
Resolved
Dear Customer,

The issue affecting your Datorama service has now been resolved and full service was restored. Please contact Support if you encounter any further issues.

We apologize for any inconvenience this may have caused. Ensuring customer success is our top priority.

Datorama Support
Posted Feb 09, 2021 - 13:52 UTC
Update
We identified the potential cause of the issue and are working on implementing a fix to resolve the impact on customers. We will provide an update in 60 minutes or sooner if we have more information.
Posted Feb 09, 2021 - 12:22 UTC
Investigating
There’s a Salesforce Datorama service feature degradation. During a feature degradation, some components are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 60 minutes or sooner if we have more information.
Posted Feb 09, 2021 - 11:25 UTC
This incident affected: AWS US (Connect & Mix - API Connectors, Connect & Mix - Total Connect & Lite Connect), Azure US (Connect & Mix - API Connectors, Connect & Mix - Total Connect & Lite Connect), Azure EU (Connect & Mix - API Connectors, Connect & Mix - Total Connect & Lite Connect), and AWS EU (Connect & Mix - API Connectors, Connect & Mix - Total Connect & Lite Connect).