Feature Degradation
Incident Report for Datorama
Resolved
Dear Customer,

The issue affecting your Datorama service has now been resolved and full service was restored. Please contact Support if you encounter any further issues.

We apologise for any inconvenience this may have caused. Ensuring customer success is our top priority.

Datorama Support
Posted Feb 17, 2021 - 07:55 UTC
Monitoring
We implemented a solution and are monitoring the instance performance levels.
Posted Feb 17, 2021 - 07:08 UTC
Investigating
There’s a Salesforce Datorama service feature degradation. During a feature degradation, some components are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 60 minutes or sooner if we have more information.
Posted Feb 17, 2021 - 07:05 UTC
This incident affected: AWS US (Platform, Connect & Mix - Total Connect & Lite Connect, Visualize, Analyze & Act) and Azure US (Platform, Connect & Mix - Total Connect & Lite Connect, Visualize, Analyze & Act).