Feature Degradation
Incident Report for Datorama
Resolved
Dear Customer,

The issue affecting your Datorama service has now been resolved and full service has been restored. Please contact Support if you encounter any further issues.

We are sorry for any inconvenience this may have caused. Ensuring customer success is our top priority at Datorama, and we’re focused on learning from this issue and preventing any recurrences.

Thank you for your patience,

Datorama Support
Posted Jan 19, 2021 - 17:29 UTC
Update
We identified the potential cause of the issue and are working on implementing a fix to resolve the impact to customers. We will provide an update in 60 minutes or sooner if we have more information.
Posted Jan 19, 2021 - 17:01 UTC
Identified
We identified the potential cause of the issue and are working on implementing a fix to resolve the impact on customers. We will provide an update in 60 minutes or sooner if we have more information.
Posted Jan 19, 2021 - 15:48 UTC
Investigating
There’s a Salesforce Datorama service feature degradation. During a feature degradation, some components are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Posted Jan 19, 2021 - 14:46 UTC
This incident affected: AWS US (Connect & Mix - API Connectors), Azure US (Connect & Mix - API Connectors), Azure EU (Connect & Mix - API Connectors), and AWS EU (Connect & Mix - API Connectors).