Feature Disruption
Incident Report for Datorama
Resolved
Dear Customer,

The issue affecting your Datorama service has now been resolved and full service was restored. Please contact Support if you encounter any further issues.

We apologise for any inconvenience this may have caused. Ensuring customer success is our top priority.

Datorama Suppor
Posted Feb 10, 2021 - 23:55 UTC
Update
We implemented a solution and are monitoring the instance performance levels.
Posted Feb 10, 2021 - 22:27 UTC
Update
We implemented a solution and are monitoring the instance performance levels.
Posted Feb 10, 2021 - 21:38 UTC
Update
We implemented a solution and are monitoring the instance performance levels.
Posted Feb 10, 2021 - 20:36 UTC
Monitoring
We identified the potential cause of the issue and are working on implementing a fix to resolve the impact to customers. We will provide an update in 60 minutes or sooner if we have more information.
Posted Feb 10, 2021 - 19:31 UTC
Update
We are continuing to investigate this issue.
Posted Feb 10, 2021 - 18:55 UTC
Investigating
There’s a Salesforce Datorama service feature disruption. During a feature disruption, end users sometimes can’t access certain aspects of the service. We’re investigating the issue and an update will be provided in 60 minutes or sooner if we have more information.
Posted Feb 10, 2021 - 18:28 UTC
This incident affected: AWS US (Connect & Mix - API Connectors, Connect & Mix - Total Connect & Lite Connect).