Feature Degradation
Incident Report for Datorama
Resolved
Dear Customer,

The issue affecting your Datorama service has now been resolved and full service was restored. Please contact Support if you encounter any further issues.

We apologize for any inconvenience this may have caused. Ensuring customer success is our top priority.

Datorama Support
Posted Apr 06, 2021 - 21:31 UTC
Monitoring
We implemented a solution and are monitoring the instance performance levels.
Posted Apr 06, 2021 - 21:14 UTC
Update
We identified the potential cause of the issue and are working on implementing a fix to resolve the impact to customers. We will provide an update in 60 minutes or sooner if we have more information.
Posted Apr 06, 2021 - 20:06 UTC
Update
We identified the potential cause of the issue and are working on implementing a fix to resolve the impact to customers. We will provide an update in 60 minutes or sooner if we have more information.
Posted Apr 06, 2021 - 18:59 UTC
Update
We are continuing to work on a fix for this issue.
Posted Apr 06, 2021 - 18:59 UTC
Update
There’s a Salesforce Datorama service feature degradation. During a feature degradation, some components are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 60 minutes or sooner if we have more information.
Posted Apr 06, 2021 - 18:07 UTC
Update
We identified the potential cause of the issue and are working on implementing a fix to resolve the impact to customers. We will provide an update in 60 minutes or sooner if we have more information.
Posted Apr 06, 2021 - 17:11 UTC
Update
We identified the potential cause of the issue and are working on implementing a fix to resolve the impact to customers. We will provide an update in 60 minutes or sooner if we have more information.
Posted Apr 06, 2021 - 16:20 UTC
Update
We identified the potential cause of the issue and are working on implementing a fix to resolve the impact to customers. We will provide an update in 60 minutes or sooner if we have more information.
Posted Apr 06, 2021 - 15:24 UTC
Identified
We isolated the issue to the Pivot Table and Widget features and are working to find the best path to resolution. We will provide an update in 60 minutes or sooner if we have more information.
Posted Apr 06, 2021 - 14:26 UTC
Investigating
There’s a Salesforce Datorama service feature degradation. During a feature degradation, some components are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 60 minutes or sooner if we have more information.
Posted Apr 06, 2021 - 13:24 UTC
This incident affected: Azure EU (Visualize, Analyze & Act), Azure US (Visualize, Analyze & Act), AWS EU (Visualize, Analyze & Act), and AWS US (Visualize, Analyze & Act).