Feature Disruption
Incident Report for Datorama
Resolved
Dear Customer,

The issue affecting your Datorama service has now been resolved on AWS US and full service was restored. Please contact Support if you encounter any further issues.

We apologise for any inconvenience this may have caused. Ensuring customer success is our top priority.

Datorama Support
Posted Mar 15, 2021 - 17:08 UTC
Update
Dear Customer,

The issue affecting your Datorama service has now been resolved on AWS EU, Azure EU and Azure US and full service was restored. Please contact Support if you encounter any further issues.

We continue to work on resolving the issue impacting AWS US instance.

We apologise for any inconvenience this may have caused. Ensuring customer success is our top priority.

Datorama Support
Posted Mar 15, 2021 - 16:42 UTC
Update
We identified the potential cause of the issue and are working on implementing a fix to resolve the impact to customers. We will provide an update in 60 minutes or sooner if we have more information.
Posted Mar 15, 2021 - 15:28 UTC
Identified
We isolated the issue to Collections and are working to find the best path to resolution. We will provide an update in 60 minutes or sooner if we have more information.
Posted Mar 15, 2021 - 15:26 UTC
Update
We are continuing to investigate this issue.
Posted Mar 15, 2021 - 14:47 UTC
Investigating
There’s a Salesforce Datorama service feature disruption. During a feature disruption, end users sometimes can’t access certain aspects of the service. We’re investigating the issue and an update will be provided in 60 minutes or sooner if we have more information.
Posted Mar 15, 2021 - 14:38 UTC
This incident affected: Azure EU (Visualize), Azure US (Visualize), AWS EU (Visualize), and AWS US (Visualize).